FAQs at Future Now Energy

When are rebates paid?
Rebates are paid 4 times per year. If your rebate payable exceeds the threshold amount ($100 today). However, at a minimum, each Future Now Energy customer receives the rebate once per year even if they do not exceed the threshold amount.

Does anything change when Future Now Energy ('FNE') supplies my gas to me?
No. SaskEnergy continues to deliver gas through their pipelines. Your monthly natural gas bill still comes from the utility; the only change is that FNE will be listed as the natural gas supplier.

What other costs are there?
None. You are charged the same components the utility always charged you; the basic monthly charge, a gas delivery charge and the charge for gas consumed.

How does FNE supply my gas?
FNE acquires gas from gas producers. The producer delivers that gas to the utility. The utility then delivers that gas to you as you require it.

When will FNE start supplying gas to me?
The utility will process FNE’s request when their next flow date is available.

What if I have a problem with my gas such as a leak?
SaskEnergy continues to repair and maintain its infrastructure. The costs of these services are included in the rates charged by the utility for distributing the gas.

What happens if my retailer can't supply my gas?
Nothing. While this is highly unlikely, if it does happen the utility will deliver gas to you if your retailer's supply fails.
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