1. When are rebates paid?

Rebates are paid 4 times per year if your rebate payable exceeds the threshold amount ($100 today). However, at a minimum, each Future Now Energy customer receives the rebate once per year even if they do not exceed the threshold amount.

2. Does anything change when Future Now Energy (‘FNE’) supplies my gas to me? 

No. SaskEnergy continues to deliver gas through their pipelines. Your monthly natural gas bill still comes from SaskEnergy; the only change is that FNE will be listed as the natural gas supplier.

3. What other costs are there?

None. You are charged the same components SaskEnergy always charged you; 
the basic monthly charge, a gas delivery charge and charge for gas consumed . 

4. How does FNE supply my gas?

FNE acquires gas from gas producers. The producer delivers that gas to SaskEnergy. SaskEnergy then delivers that gas to you as you require it. 

5. When will FNE start supplying gas to me?

In Saskatchewan, contracts normally start only once per year in November due to SaskEnergy charges that is applicable if the contract does not start on this date. However, FNE may begin to supply earlier if market conditions make it desirable to do so.

6. What if I have a problem with my gas such as a leak?

SaskEnergy continues to repair and maintenance its infrastructure. The costs of these services are included in the rates charged by the utility for distributing the gas.

7. What happens if my retailer can’t supply my gas?

Nothing. While this is highly unlikely, if it does happen SaskEnergy will deliver gas to you if your broker's supply fails. 

.